Job Category: SET – Support Engineering Team
Job Type: Full Time
Job Location: Pune
No. of Positions: 1
Experience: Fresher
Skills: CRM Functional Support
Education: BE(CS/IT)/ME(CS/IT)/MCA
Responsibilities:
- Assist in validating and fulfilling client requirements.
- Perform basic testing and support deployment tasks.
- Provide client support via email, phone, and remote assistance.
- Help manage incidents and maintain records of resolutions.
- Assist in preparing client training materials and reports.
- Collaborate with internal teams for smooth operations.
Qualifications:
- Experience: Freshers with a strong willingness to learn and grow in a Functional Support role.
- Skills: Basic knowledge of SQL, MySQL, and networking. Eagerness to learn.
- CRM system knowledge will be a plus.
Other Requirement:
- Open to working in rotational shifts if required.