Technical Support Engineer

Job Category: IT Infra & Tech Support
Job Type: Full Time
Job Location: Pune
No. of Positions: 1
Experience: 2-3 years
Skills: AD administration of Windows and Linux AWS administration Azure DHCP DNS Hyper-V Installation
Education: BE/ME/M.Sc/MCA

Role & Responsibilities

  • Installation and administration of Windows and Linux servers operating systems.
  • Strong desktop/server hardware and networking knowledge are required to resolve day-to-day issues.
  • Maintenance and monitoring of computer networks and systems.
  • Set up new users’ accounts and profiles and deal with password issues.
  • Troubleshoot system, printer, and network problems, diagnosing and solving hardware or software faults.
  • Installation and configuration of IIS and Apache web servers.
  • Testing and evaluating new technology.
  • Installation and configuration on MSSQL and MySQL database servers.
  • Performing health check activity; CPU usage warning issue; memory usage; swap usage.
  • Responsible for resolving login issues, O365 Outlook email configuration, and troubleshooting.
  • Responsible for monitoring the support mailbox, creating support tickets, and analyzing L1 server and application issues.
  • Logging the queries of customers and employees.
  • Preparing, maintaining, and updating SOP and knowledge base documents.
  • Installation and configuration of computer hardware, operating systems, and applications. e.g., PHP, Visual Studio, SugarCRM, VPN Clients, Antivirus,

Skills and Experience Required

  • Good written and verbal communication skills.
  • Experienced working on-premises and on cloud servers, handling and troubleshooting the critical issues.
  • Handling or experience handling global customers.
  • Should have worked in shifts and should be open to working in shifts.
  • Knowledge in asset inventory management.
  • Good analytical and problem-solving skills.
  • Knowledge of database backup and restore.
  • You need to have knowledge of AD, DNS, DHCP, and Firewall.
  • Experience in Hyper-V, Azure, and AWS administration.

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