DELIVERY MANAGER

Job Category: Development
Job Type: Full Time
Job Location: Pune
No. of Positions: 1
Experience: 10-20 years
Skills: Client Engagement Financial Management Project Delivery Quality Assurance Resource Management Risk Management SOPs Stakeholder Communication
Education: BE/MCA/M.sc

DELIVERY MANAGER – Job Description

We are seeking a highly motivated and dynamic Delivery Manager to join our team. The Delivery Manager will play a pivotal role in managing customer accounts, ensuring the successful delivery of multiple projects, fostering client engagement, and developing standardized operating procedures (SOPs) across departments.

 RESPONSIBILITIES

  •  Project Delivery:
    • Oversee the end-to-end delivery of multiple projects concurrently.
    • Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.
    • Monitor project progress, identify risks, and implement mitigation strategies as needed.
  • Client Engagement:
    • Proactively engage with clients to gather feedback, address concerns, and identify opportunities for additional value-added services.
    • Act as a trusted advisor to clients, providing strategic guidance and insights to help them achieve their business goals.
  • Standard Operating Procedures (SOPs):
    • Develop and implement SOPs across departments to streamline processes, improve efficiency, and ensure consistency in service delivery.
    • Regularly review and update SOPs to reflect evolving business needs and best practices.
    • Work closely with Department Heads and Subject Matter Experts to document existing processes and identify areas for improvement.
    • Champion the adoption of best practices, tools, and techniques to enhance project delivery effectiveness.
  • Quality Assurance:
    • Establish and enforce quality assurance processes to ensure that project deliverables meet defined quality standards.
    • Conduct regular quality reviews and audits to identify areas for improvement and implement corrective actions as necessary.
  • Resource Management:
    • Allocate resources effectively to ensure optimal project staffing and utilization.
    • Work closely with resource managers to identify resource requirements and address resource constraints.
    • Mentor and coach project team members to enhance their skills and capabilities.
  • Stakeholder Communication:
    •  Facilitate effective communication and collaboration among project stakeholders, including clients, project teams, and senior management.
    • Organize and lead project status meetings, steering committee meetings, and other relevant forums to ensure alignment and transparency.
  • Financial Management:
    • Monitor project financials, including budget, expenses, and revenue, to ensure projects are delivered within budget and achieve profitability targets.
    • Identify opportunities to optimize project profitability and drive cost-saving initiatives.
  • Risk Management:
    • Identify and assess project risks and develop risk mitigation plans to minimize potential impacts on project delivery.
    • Regularly review and communicate risk status to stakeholders.

 REQUIREMENTS

10+ years of experience as a Delivery Manager, preferably in the IT industry.

  • Proven track record of successfully managing customer accounts and delivering complex projects on time and within budget.
  • Strong understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
  • Proficiency in developing and implementing SOPs or process improvement initiatives.
  • Solid understanding of IT technologies, systems, and architectures.
  • Relevant certifications such as PMP, ITIL, or Agile/Scrum are a plus.
  • Strong analytical and problem-solving abilities, with a strategic mindset and a focus on delivering results.

If you are a proactive, results-oriented professional with a passion for delivering exceptional client experiences and driving business growth, we encourage you to apply for this exciting opportunity!

 

 

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